Shipping policy
We know you want your Eastaxe order as quickly as possible. Our team works hard to pack and dispatch all orders promptly, however once your parcel has been handed over to Australia Post, delivery times are outside of our control.
Australia Post delivery timeframes can vary depending on your location, peak periods and any delays within their network. For the latest delivery updates, please visit the Australia Post website.
AUSTRALIA
Standard Shipping — $12
Express Shipping — $15
Dispatch & Delivery
Orders are dispatched from our warehouse within 1–3 business days.
Once dispatched, your order will be sent via Australia Post using the shipping method selected at checkout.
Please note that Express Shipping refers to the Australia Post delivery service only and does not change our 1–3 business day processing time.
Delivery timeframes provided by Australia Post are estimates only and may be affected by peak periods, public holidays, weather events or other circumstances outside of our control.
All orders are shipped with tracking. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
If your parcel is significantly delayed or you believe it may be lost in transit, please contact online@eastaxe.com and our team will assist where possible.
Incorrect Shipping Details
Customers are responsible for ensuring all shipping information provided at checkout is correct.
Eastaxe cannot be held responsible for parcels that are delayed, returned, lost or delivered incorrectly due to an incorrect or incomplete address supplied by the customer.
NEW ZEALAND
Standard Shipping — $16
Express Shipping — $25
Orders are dispatched within 1–3 business days and shipped via Australia Post.
All New Zealand orders include tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
International delivery times are estimates only and may be affected by customs processing, international postal networks, flight availability and other circumstances outside of our control.
Customers are responsible for ensuring all shipping details provided at checkout are correct.
CUSTOMS & IMPORT DUTIES
International orders may be subject to import taxes, customs duties or other charges upon arrival in the destination country.
Any customs duties, taxes or import charges are the responsibility of the customer and are not included in your Eastaxe order or shipping cost.
Eastaxe is required to declare the value of all international shipments. Once your parcel reaches the destination country, customs authorities are responsible for processing and clearing the shipment.
If additional charges are required, these must be paid by the customer before the parcel can clear customs.
If you choose not to pay applicable customs or import charges and your parcel is returned to Eastaxe, any eligible refund will only be processed once the parcel has been received back at our warehouse. Original shipping costs and any additional return shipping or associated charges will be deducted from the refund.
Please be aware that customs delays, international shipping restrictions and reduced flight availability may result in longer delivery times.